Submit a Ticket

Visit of an iMotion Security Technician

To help us serve you better, please carefully read our terms and conditions
and accept them by checking the box below.


You will then have to answer the following 11 questions before you can open your service ticket


TERMS & CONDITIONS
a. Our dispatch department will contact you promptly to plan the intervention with you.

b. You will be responsible for receiving our professionals and clearly indicating the faulty equipment, as well as giving them the physical and computer access they need to accomplish their task.

c. Our hourly rates are $155 for a technician and $255 for an IT engineer.

d. Our professionals' intervention time starts as soon as they leave our offices on their way to your site.

e. When they arrive on site, our professionals will quickly assess the cause of the problem and provide you with their estimate of the time/materials required to repair or further investigate your system.

f. The price of a standard outdoor aerial work platform is $499, while that of an indoor aerial work platform varies according to need and region.

The contact details of the person who will be on-site to receive our professionals
(name, email, phone)
The contact details of the person in charge of IT, if necessary (name, email, phone).
The contact details of the person who holds the usernames and passwords for the equipment related to the intervention (name, email, phone)
Please clearly indicate the issue you are experiencing, how you detected the problem, and identify the faulty equipment (e.g., I cannot see camera #2 from my phone, but I can see it on my workstation; no one is able to access door PI05; the outdoor camera at the northeast corner of the building has been torn off)
When arriving at the site, will our professionals have to access the site through a specific door, register, call the contact person when arriving at the guardhouse, use a reserved parking area, navigate using a map, etc.?
Will our workers need to arrive with a lift or an indoor aerial platform to access the faulty equipment?
Are there any other relevant details that would be useful to know before we plan the intervention of our professionals?
Submit Ticket




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