Service Portal

Please fill out the form below with as much detail as possible regarding your request or issue.

This information will help our support team better understand your situation and provide you
with the fastest resolution.

Once your request is submitted:

  • A support ticket will be automatically created.
  • Our team will review your request and contact you shortly.
  • You will receive an email confirmation with your ticket number for tracking purposes.

Important:

  • Attach any relevant screenshots, error messages, or documents to help us resolve your issue more efficiently.
  • If you already have an open ticket for the same issue, please avoid creating a duplicate. Instead, reply to your existing ticket confirmation email.

Thank you for your cooperation – our goal is to get you back up and running as quickly as possible.

Submit a Ticket

To help us serve you better, please carefully read our terms and conditions and accept them by checking the box below.
You will then have to answer the following 11 questions before you can open your service ticket

TERMS & CONDITIONS

a. Our dispatch department will contact you promptly to plan the intervention with you
b. You will be responsible for receiving our professionals and clearly indicating the faulty equipment, as well as giving them the physical and computer access they need to accomplish their task.
c. Our hourly rates are $160 for a technician and $265 for an IT engineer   **(If you have a Service Level agreement (SLA) with us, these rates will not apply)**
d. Our professionals' intervention time starts as soon as they leave our offices on their way to your site - or as soon as they connect remotely to your system.
e. When they arrive on site (or connect remotely) our professionals will quickly assess the cause of the problem and provide you with their estimate of the time/materials required to repair or further investigate your system.
f. The price of a standard outdoor aerial work platform is $499, while that of an indoor aerial work platform varies according to need and region.

Submit